Refund policy

Returns, Exchanges & Jewelry Care Guide

All sales are final. Because every piece is meticulously inspected by hand prior to dispatch, we do not accept general returns, cancellations, or exchanges for change of mind.

Damage & Defect Claims

We want your pieces to arrive in pristine condition, but if something goes wrong during transit, we are here to help.

 Reporting Window: Any defects or damages must be reported as soon as possible, and strictly within 12 hours of delivery. We do not accept any returns or claims after this 12-hour window.

 Condition Requirement: Items must be unworn and in their original packaging to qualify for any consideration.

 Return Shipping: All return shipping costs must be paid by the customer.

Simple Fixes for Clasps

High-quality metals used in fine jewelry possess natural flexibility. Because of this, new products feature a deliberately tighter clasp that smooths out with regular wear, and clasps can occasionally shift during transit. If you encounter a loose or tight clasp, it is a common, easily fixable issue that you can resolve in seconds at home—we are happy to send a quick digital tutorial leaflet upon request to show you how.

Frequently Asked Questions: Caring for Gold-Plated Brass Jewelry

To keep your gold-plated brass earrings looking radiant and lustrous for years to come, follow these expert care guidelines:

 Can I wear my jewelry in the shower? Yes, high-quality gold plating on a durable brass body can handle water exposure, such as in the shower. However, to maximize the lifespan of the gold finish, minimizing frequent exposure to soaps and moisture is always a bonus.

 How should I store my earrings when not in use? Always store your pieces in a cool, dry place away from direct sunlight and humidity. Using an airtight jewelry box, pouch, or anti-tarnish bag keeps environmental moisture away from the brass base.

 What products should I avoid? Avoid direct exposure to harsh chemicals, perfumes, lotions, and oil-based skincare products. Put your jewelry on after your lotions, sprays, and perfumes have fully dried.

 Do I need to wear them often? Yes! Frequent wear is actually encouraged; the natural oils from your skin can sometimes help maintain the piece, and wearing your collection often prevents it from sitting dormant in a humid environment.