Shipping policy

Shipping Policy

All orders are processed and dispatched from our studio with meticulous care. Because we want your pieces to arrive safely and securely, we utilize reliable tracked postal services for all shipments.

Processing & Dispatch Times

 Handling Time: Orders are carefully inspected, hand-packed, and dispatched within 1 to 3 business days.

 Tracking: Once your order has been shipped, you will receive a tracking link so you can monitor your package's journey directly to your doorstep.

Delivery Options & Rates

 UK Shipping: Shipped via Royal Mail Tracked services. Delivery typically takes 2 to 4 business days from the dispatch date.

 International Shipping: Available to select regions. Delivery timelines vary by destination, typically ranging from 7 to 14 business days.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the weight of your package. Please note that original shipping charges are strictly non-refundable.

Delays & Transit Issues

While we ensure every package leaves our hands securely, transit delays caused by postal carriers, customs processing, or adverse weather are outside of our direct control. If your package encounters an extended delay or tracking shows an issue, please reach out to our customer care team so we can help investigate with the carrier.